Complaint Investigation Report

The investigation revealed: regarding allegation: Allegation: Staff stole from resident in care . It is alleged that staff have stolen from resident in the past.

LPA interviewed six (6) staff, and all six (6) staff denied the allegation. LPA interviewed ten (10) residents and seven (7) of ten (10) residents could not corroborate the allegation. There was a video provided to LPA, but it did not show staff taking any cash or other personal items from the residents. There were no witnesses. There is insufficient evidence to support this allegation

Allegation: Staff did not ensure that residents are regularly observed for changes in their condition. It is alleged that one resident had swollen ankle and staff did not observe or address the issue. LPA interviewed ten (10) residents and all ten (10) could not corroborate with the allegation. The resident in question stated that resident takes care of resident’s own needs and does not depend on facility to check on resident. Several residents stated that facility conducts wellness checks and are attentive to resident’s needs. There is insufficient evidence to support this allegation.

Based on interviews, record review and observation, the information obtained during the investigation is insufficient to support the allegations. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted and a copy of this report was provided to Blanca Soliz, Resident Services Supervisor