Complaint Investigation Report

1) Staff are mismanaging residents medication. It is alleged that residents are not getting their medications or getting them on time.

LPA interviewed eight (8) staff and all eight (8) denied the allegation LPA interviewed ten (10) residents and six (6) of ten (10) residents were not able to corroborate the allegation. LPA reviewed medications for R5 and there were medications missing for dates that R5 was at Hospital. Staff sated they were popped out of the bubble in error and destroyed. Staff provided proof to LPA of medication destruction. There is not enough evidence to substantiate this allegation.

2) Staff are not responding to residents call buttons in a timely manner. It is alleged that residents are not getting their assistance on time.

LPA interviewed eight (8) staff and all eight (8) denied the allegation LPA interviewed ten (10) residents and eight (8) of ten (10) were not able to corroborate the allegation. There is not enough evidence to substantiate this allegation.

3) Staff are not following infectious control requirements. It is alleged that some residents are not being required to wear mask when there is a COVID outbreak.

LPA interviewed eight (8) staff and all eight (8) denied the allegation. Staff stated they encouraged the residents to wear a mask but cannot required them to wear them now. LPA interviewed ten (10) residents and seven (7) of ten (10) residents were not able to corroborate the allegation. The facility cannot require residents to wear a mask any longer. However, the facility continues to encourage wearing a mask during COVID outbreaks. There is not enough evidence to substantiate this allegation.