Complaint Investigation Report

The investigation revealed the following: regarding the allegation "clients P & I funds were not available for inspection during visit”, it is alleged that the clients' P & I funds were not available for inspection nor were the records of their cash resources because the administrator had them off-site to do calculations. Administrator and staff interviewed did not denied the allegation and stated this issue was corrected about 2 years ago. Clients interviewed could not corroborate the allegation due to intellectual disabilities. During today’s visit, LPA observed that the client’s P & I funds were locked at the facility.

Regarding the allegations “smoke detector is in disrepair”, “hardwood floors are deteriorating”, “kitchen walls are greasy”, and “broken drawers in the facility making them difficult to open”, it is alleged that some of the drawers in the facility were broken making them difficult to open, facility's hardwood floors are deteriorating, the walls in the kitchen were greasy, and there was a smoke detector that was beeping and needed the battery to be replaced. Administrator and staff interviewed did not denied the allegations and stated these issues were brought up to their attention and have been corrected about 2 years ago. Clients interviewed could not corroborate the allegation due to intellectual disabilities.Pictures confirming these allegations taken in September 2020 were provided to the LPA. During today’s visit, LPA observed that all smoke alarms were working, hardwood floors were replaced and in good conditions, kitchen walls were clean, and all drawers were in good condition.

Regarding the allegations “mattresses are worn and have stains on them”, “facility not providing resident with hygiene supplies” and “expired food item found in refrigerator, it is alleged that the mattresses were old, worn and had stains on them, there were no hygiene products to be found in the clients' bathroom except for a single toothbrush and no hygiene products were found anywhere else in the facility, and there was expired salad dressing in the refrigerator. Administrator and staff interviewed did not denied the allegations and stated these issues were brought up to their attention and have been corrected about 2 years ago. Clients interviewed could not corroborate the allegation due to intellectual disabilities. Pictures confirming these allegations taken in September 2020 were provided to the LPA. During today’s visit, LPA observed that all clients’ mattresses were replaced with new ones and have a cover to prevent stains on the mattresses, each client has a box with all necessary hygiene supplies in their bedrooms, and no expired foods were found in the refrigerator and kitchen.

Interview with ELARC Community Services Specialist revealed that all these allegations were resolved, and no health and safety issues have been observed since the correction. (CONTINUED TO LIC 9099C)