Complaint Investigation Report

It is alleged that both the refrigerator in the facility and garage have broken drawers making it difficult to open and take out ingredients, additionally its alleged that the air conditioner (AC) is not accessible to staff to turn on during the hot hours and it’s believed that the air conditioner does not work. LPA interviewed 4 staff and 3 out of 4 staff denied the above allegation. During initial visit dated 7/18/25 LPA observed air conditioner to be on and operable. During interviews with staff, it was revealed that the air conditioner is asked to be turned off between 6-8pm as residents complain of the facility being cold in the later evening hours. During initial visit LPA toured kitchen and observed kitchen refrigerator drawer to have a crack in center of the drawer area, opening and closing drawers was difficult as the crack makes the middle of the area bend inwards, creating a dip. During todays subsequent visit the kitchen refrigerator was still in disrepair with the crack in the middle of the bottom shelf making it difficult to open the drawers beneath it.

Based on LPAs observations and interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6 and Chapter 8 are being cited on the attached LIC 9099D. Exit interview held, and a copy of this report and appeal rights were emailed av528howardst@gmail.com .