Complaint Investigation Report

Allegation #1: Staff intimidated client in care.

It was alleged that facility staff intimidated clients in care by yelling and making threats. To investigate this allegation, during today’s visit, LPA Casillas interviewed three (3) out of three (3) clients and five (5) out of five (5) staff present. LPA observed that the staff members did not interfere with or intimidate any of the clients during the interviews. In addition, five (5) staff members denied ever intimidating clients in care.

Based on the inspection, observation and record review, there is not sufficient information to verify the allegation. Therefore, the allegation is deemed Unsubstantiated.

Allegation#2: Staff yells at client in care.

It was alleged that staff were yelling at clients. Interviews with five (5) staff that were present during this investigation, including the administrator, denied the allegation. Interviews with Client #1 (C1), Client #2 (C2) and Client #3 (C3) also denied the allegation. Furthermore, there were no witnesses to the allegation that staff may have yelled at clients.

Based on the inspection, observation and record review, there is not sufficient information to verify the allegation. Therefore, the allegation is deemed Unsubstantiated.

Exit interview conducted. Copy of report provided to Administrator.