Complaint Investigation Report

Complaint alleges Personal Rights. During the course of the investigation, LPA conducted interviews with the clients in care on July 15, 2024 and July 23, 2024, and received inconsistent statements as it relates to the allegation. Furthermore, LPA learned that clients are free to consume food. LPA conducted a facility tour on July 23, 2024, and observed sufficient perishable and non-perishable foods located in the kitchen refrigerator.

A finding that the complaint allegations of Uncleared adult visiting clients and Personal Rights are unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview was conducted and a copy of this was report was signed by Direct Support Professional (DSP), Jessica Glenn and emailed to the Licensee, Alicia Motts due to printer issues.