Complaint Investigation Report

Staff are not following physicians’ instructions. - UNSUBSTANTIATED

It was reported that resident's physician indicated that the facility needs to do a urine catch on Resident 1 (R1) to track how much R1 is urinating.

LPA reviewed R1’s Service Plan dated 01/16/2025 indicates that R1 manages their own medication and independently coordinates their own healthcare appointments. Physicians report states that R1 is able to manage their own medication with assistance from family.

LPA reviewed R1’s Over the counter PRN and First Aid Orders which includes Medication / Treatment: Urine collection/C+S if indicated. Instructions: UA and Culture to be collected as needed, for observed symptoms of a UTI. The facility does not have a physician’s order from R1’s doctor requesting the facility do a urine catch on R1 to track how much R1 is urinating.

R1 stated that they are asked for a urine sample when they are at the hospital, and every time they take a blood test.

Resident Care Coordinator stated that R1’s physician has not ordered a urine sample related to output but they do have a standing order in case or symptoms of UTI.

It was determined that the facility does not have a physician’s order from R1’s doctor requesting the facility do a urine catch on R1 to track how much R1 is urinating. This allegation is unsubstantiated.