Complaint Investigation Report

LPA Boyles investigated, “Staff does not treat resident with dignity and respect”. LPA did not have corroborating evidence to support this allegation. Furthermore, the facility does not have video camera evidence. The LPA was unable to interview the staff involved as they are on medical leave with no projected return date.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are UNSUBSTANTIATED. An exit interview was conducted. A copy of the report was signed and given to the administrator.