Complaint Investigation Report

LPA observed Administrator take the sign down. Investigation revealed the facility staff did not treat residents with dignity and respect by posting a sign of threat of a punitive nature for leaving facility earlier then a specified time. The facility is 24/7 and staff should be available if clients need assistance at any time, or they want to go outside. Due to observations & interviews allegation Staff did not treat residents with dignity and respect is Substantiated.

A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of evidence standard has been met.

The following deficiencies were observed (see LIC 9099D) and cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties. Exit interview conducted and appeal of rights provided. .