Complaint Investigation Report

Complainant also alleges staff does not ensure resident's bedroom is free of mess as beds for two residents were messy to the point one could not see or navigate the floor. LPA observed client shared room in disarray with personal belongings scattered all over the room (see pics). It is also alleged facility carpets are dirty “stained & dark”, when LPA initiated visit client was vacuuming. LPA was informed by Administrator; clients have the options of doing chores, the carpets which are only in the living room and dining room have been there for the eight years Administrator has, and another staff steam cleans them approximately once a month. Investigation revealed the facility is not safe because there are swamp coolers/air conditioners blocking the glass door and the back door. The facility is not clean due to shared back south bedroom in disarray and not sanitary because of the bathroom shower & ceiling with what appears to be mold. Due to observations & interviews allegation Staff does not ensure facility is clean, safe, and sanitary is Substantiated.

A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of evidence standard has been met.

The following deficiencies were observed (see LIC 9099D) and cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties. Exit interview conducted and appeal of rights provided.

Although LPA observed temperature within the regulations swamp and other air conditioning system is obstructing exit doors which will be addressed on case management.