Complaint Investigation Report

It is noted on the checklist, that housekeeping services are always provided in cases where accidents or messes need immediate attention. Facility has 2.5 housekeepers Monday through Friday, and care providers perform daily duties on Saturday and Sunday.

LPA toured R1's room and observed the room to be clean and free from odor. R1 stated their bed was not purchased by the facility, but brought from home. LPA observed R1's bed to be larger than the average facility twin bed that is provided to residents. R1's bed has a fabric chest attached to the foot of the bed that does not allowed the bed to moved.

LPA toured the facility housekeeping storage room where the facility vacuum's are located. Vacuums were observed to have a detachable wand for hard to reach areas. LPA observed additional resident rooms to have twin beds provided by the facility. Interviews with Administrator state the facility was unaware of any concerns of uncleanliness, as this was never brought to the attention of staff and/or Administration.

Although the allegation may have happened, there is not a preponderance of evidence to prove that the alleged violation occurred, therefore the allegation is unsubstantiated. Exit interview conducted and copy of report was provided to Administrator. No deficiencies cited.