Complaint Investigation Report

160400627-7-27-2023-24-AS-SMOA-CUAVRQ-20230801164015

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/27/2023 and conducted by Evaluator Mary Garza

COMPLAINT CONTROL NUMBER: 24-AS-20230227085040

On 7/27/2023 Licensing Program Analyst (LPA) M. Garza arrived at facility to complete an unannounced complaint visit. LPA met with Administrator, Erin Alvidrez, introduced self and was permitted entry into the facility. LPA completed a health and safety check on residents in care. LPA observed residents in common areas and in rooms.

During complaint interviews were completed with staff and residents and personnel files were reviewed. Interivews conducted do not support the allegation listed above. Although the allegation may or may not have occurred, it does not meet the preponderance of evidence standard per Title 22. The allegation listed above is UNSUBSTANTIATED.

Exit interview completed with Administrator, Erin Vldirez. A copy of this report was given.