Complaint Investigation Report

160400627-7-27-2023-24-AS-SMOA-CUAVRP-20230801164015

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/27/2023 and conducted by Evaluator Mary Garza

COMPLAINT CONTROL NUMBER: 24-AS-20230227085040

Staff do not maintain HVAC unit in good repair

Staff do not maintain a comfortable room temperature for resident

On 7/27/2023 Licensing Program Analyst (LPA) M. Garza arrived at facility to complete an unannounced complaint visit. LPA met with Administrator, Erin Vlidrez, introduced self and was permitted entry into the facility. LPA completed a health and safety check on residents in care. LPA observed residents in common areas and in rooms.

During the complaint LPA completed interviews, observed air conditioner filters/vents and thermostats and temperatures in residents’ rooms. Upon tour of facility 10 rooms and 6 thermostats were checked. 9 of 10 rooms ranged between 71 to 74 degrees F. R1’s room was at 78 degrees F. Outside temperature was 54 degrees F at time of visit. Thermostats were all set to the same temperature. The preponderance of evidence standard has been met and the allegations listed above are SUBSTANTIATED per Title 22. Deficiencies cited on LIC 809D.

Exit completed with Administrator, Erin Alvidrez. A copy of this report and appeal rights have been given.