Complaint Investigation Report

160400627-7-11-2023-24-AS-MHON-CURTT8-20230816150018

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/13/2023 and conducted by Evaluator Alexandria Walton

COMPLAINT CONTROL NUMBER: 24-AS-20230613081923

Staff does not treat resident with dignity and respect

Staff refuse to provide resident with assistance

On 07/11/2023, Licensing Program Analyst (LPA) Walton arrived unannounced to deliver findings on the above allegations. LPA introduced self, stated the purpose of the visit and requested to meet with the Administrator. LPA met with Care Coordinator, Karen Beasley

Based on interviews conducted with staff and residents, the allegations: Staff does not treat resident with dignity and respect and Staff refuse to provide resident with assistance are unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

Exit interview conducted. A copy of this report was discussed and provided to Care Coordinator, Karen Beasley, whose signature on this form confirms receipt of this document.