Complaint Investigation Report

160403663-7-12-2024-24-AS-SMOA-D77LBD-20240715083632

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/26/2024 and conducted by Evaluator David Ayers

COMPLAINT CONTROL NUMBER: 24-AS-20240426094219

Staff speak to clients in an inappropriate manner.

Staff do not adequately supervise clients.

On 6/21/2024, Licensng Program Analyst(LPA) D. Ayers arrived unannounced to deliver complaint findings. LPA met with Program Manager Stephanie Sanchez announced the purpose of the inspection. During the course of the investigation, the department conducted interviews, inspected the facility, and reviewed records.

1) Staff speak to clients in an inappropriate manner: Unsubstantiated - During staff and client interviews, staff and clients stated that they have not heard staff speaking to clients in an inappropriate manner.

2) Staff do not adequately supervise clients: Unsubstantiated - Duirng interviews, clients stated that they feel they are adequately supervised. Staff were familiar with facility procedures for proper supervision of clients. Interviewed staff felt that clients were always properly supervised. Based off record reviews, the facility employs an appropriate amount of staff to supervise clients.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted and a copy of the report was provided via email.