Complaint Investigation Report

157209377-2-25-2026-24-AS-SMOA-DRVLTL-20260305080226

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/24/2026 and conducted by Evaluator Mai Yang

COMPLAINT CONTROL NUMBER: 24-AS-20260224090611

Staff disposed of resident's personal belongings.

Staff does not allow a resident to use a physician of their choice.

Staff does not allow a resident to store food in the refrigerator.

On 02/25/26, Licensing Program Analyst (LPA) M. Yang arrived unannounced to conduct initial complaint investigation. LPA introduced self, stated the purpose of the visit, and met with Administrator Carlene Reinke.

The department conducted interview, toured the facility, received copies of records, and copies of R1 files. R1 resided and relocated with all R1's belongings. Residents at the facility are able to choose their own physician. A refrigerator is available for residents to store their food in the dining area. Based on interviews conducted and observation, the preponderance of evidence standard has not been met, therefore, the above allegations are found to be UNSUBTANTIATED. Exit interview conducted. A copy of this report was provided to Administrator.