Complaint Investigation Report

157209377-2-12-2024-24-AS-SMOA-D32M4U-20240304081715

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/11/2024 and conducted by Evaluator Mai Yang

COMPLAINT CONTROL NUMBER: 24-AS-20240111123635

Resident was inappropriately touched while in care.

Staff did not provide adequate food service to a resident.

Staff do not prevent the residents from being mistreated while in care.

On 02/12/24, Licensing Program Analyst (LPA) M. Yang arrived unannounced to conduct a subsequent complaint visit and deliver complaint findings on the above allegations. LPA introduced self, stated the purpose of the visit and met with Facility Manager Ashley Bell. Administrator Kala Gibson was called and unable to attend meeting.

During the course of the investigation, interviews were conducted, records were reviewed, and facility was toured. Adequate perishable foods were observed in the facility walk in refrigerator and large freezer. Adequate nonperishable foods were observed in facility walk-in pantry. The facility menu consists of a variety of food choices. Allegations resident was inappropriately touched while in care and staff do not prevent the residents from being mistreated while in care, although these allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur. Therefore, based on the interviews conducted, observation, and records reviewed, the above allegations are found to be UNSUBSTANTIATED. Exit interview was conducted. A copy of this report was provided via email to Administrator.