Complaint Investigation Report

157203255-11-19-2025-24-AS-SPIY-DPNNY9-20251224095223

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/10/2025 and conducted by Evaluator Melinda Medina

COMPLAINT CONTROL NUMBER: 24-AS-20250910123538

Staff did not ensure resident's care needs are being met, resulting in a UTI.

Staff do not ensure that resident is not left on the toilet for an extended about of time.

Staff do not ensure a safe environment for residents in care.

On 11/19/25, Licensing Program Analyst (LPA) M. Medina conducted an unannounced subsequent complaint visit to conduct interviews and gather information. LPA stated purpose of visit and met with House Manager, Pamela Carter.

During the course of the investigation, facility was toured, records reviewed, and interviews conducted. This department had insufficient information regarding the above allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove or disprove that the allegations occurred therefore the allegations are UNSUBSTANTIATED.

No deficiencies issued during this complaint visit .

Exit interview conducted. A copy of this report was provided to House Manager for facility records