Complaint Investigation Report

Upon review of the activity calendar, it was found that the facility scheduled activities seven days a week. Consistent statements from residents in care revealed that the facility does not have enough staff to ensure activities are provided on the weekends. Residents are attempting to attend scheduled activities, however upon arrival there are no staff present to assist with activities. Records review revealed that the facility did not provide staff assistance to the Activities Director in order ensure activities are provided as scheduled.

Based on interviews and records review, the preponderance of evidence standard has been met, therefore allegations: Staff does not ensure to provide resident's transportation to doctor appointments, and Staff does not follow activities calendar, are found to be SUBSTANTIATED.

Deficiencies are being cited in accordance with California Code of Regulations, Title 22, Division 6 on the attached 9099D.

Exit interview conducted and a plan of correction was developed and reviewed with Administrator. A copy of this report and appeal rights were provided.