Complaint Investigation Report

157209516-1-27-2026-24-AS-AWAN-DR8MK6-20260212084013

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/12/2025 and conducted by Evaluator Shawna Doucette

COMPLAINT CONTROL NUMBER: 24-AS-20251112135800

Licensee Ben Berkowitz (Teams) and Administrator Brittany Kavanaugh

Licensee did not follow proper eviction procedures for resident.

Licensing Program Analyst Shawna Doucette met with Administrator at the Fresno Regional Office to deliver findings. LPA met with Administrator Brittany Kavanaugh and Wellness Director Elizabeth Vasku. Licensee Ben Berkowitz.

During the course of the investigation, LPA conducted interviews and reviewed records.

Upon review of records, it was found that R1 was admitted to the hospital on 11/4/2025 due to behavioral issues at the facility. Hospital staff attempted to discharge R1 to the facility on the same date, however discharge was unsuccessful. Hospital staff contacted the Ombudsman, who assisted R1 in returning to the facility. R1 was discharged and transferred back to the facility on 11/21/2025.

Based on interviews conducted and records review, the allegation: Licensee did not follow proper eviction procedures for resident is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

Exit interview conducted. A copy of this report was discussed and provided to Administrator.