Complaint Investigation Report

157209373-8-15-2024-24-AS-SMOA-D8HMC8-20240826092907

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/02/2024 and conducted by Evaluator Mai Yang

COMPLAINT CONTROL NUMBER: 24-AS-20240502095656

Staff made inappropriate comments towards a resident

Uncleared individual is posing as a risk to the residents

Staff does not provide the residents with privacy

On 0815/24, Licensing Program Analyst (LPA) M. Yang arrived unannounced to deliver complaint findings on

the above allegation. LPA introduce self, stated the purpose of the visit, and met with Facility Manager Ashley Bell. Staff and LPA attempted to reach Licensee Anthony Barbato. Administrator Kala Gibson was called via telephone. LPA delivered findings to Administrator via telephone and Facility Manager.

During the course of the investigation, LPA conducted interviews and records were reviewed. Based on interviews conducted, the allegations staff made inappropriate comments towards a resident, staff yelled at a resident while in care, an uncleared individual was at the facility and staff does not provided resident with privacy, the preponderance of evidence standard has not been met. Therefore, the above allegations are found to be UNSUBSTANTIATED. An exit interview was conducted with Administrator via telephone and Facility Manager. A copy of this report was provided to the Facility Manager, whose signature on this report confirms receipt of this report.