Complaint Investigation Report

157209266-3-7-2023-24-AS-SPIY-CQ7KZZ-20230323082134

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/02/2023 and conducted by Evaluator Les Xiong

COMPLAINT CONTROL NUMBER: 24-AS-20230302164540

Residents do not have access to phone service.

Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility. LPA met with Administrator Hasmik Nshanyan and informed her the purpose of the visit.

During the course of this investigation LPA interviewed staff and residents relevant to the complaint investigation. It was determined that the above allegation: Residents do not have access to phone service is UNFOUNDED. The evidence from the investigation indicated, there were cellular telephones available for facility/residents use.This agency has investigated the complaint alleging (Residents do not have access to phone service). We have found that the complaint was unfounded, therefore we have dismissed the complaint.