Complaint Investigation Report

157209256-5-12-2026-24-AS-SMOA-DU8LHD-20260519084607

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/08/2026 and conducted by Evaluator Sarah Hurt

COMPLAINT CONTROL NUMBER: 24-AS-20260508144056

Staff are not proving mail timely to residents

Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to deliver findings on the allegations listed above. LPA met with facility Administrator Nancy Cudal, and explained the purpose of today's visit.

Regarding the allegation Staff are not proving mail timely to residents. LPA's interviewed facility residents who stated they are receiving mail timely. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted with Administrator Nancy Cudal, and a copy of this report provided.