Complaint Investigation Report

157200632-4-27-2023-24-AS-SPIY-CSMQG9-20230609120907

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/18/2023 and conducted by Evaluator Shawna Doucette

COMPLAINT CONTROL NUMBER: 24-AS-20230418090550

SVS BAKERSFIELD SOUTHWEST ADULT DAY PROGRAM

Staff inappropriately speaks to client in care.

Licensing Program Analyst (LPA) Shawna Doucette arrived unannounced to conduct a 10 day complaint investigation. LPA identified herself and discussed the purpose of the visit and the elements of the allegations with Program Director Stephanie Benavidez.

LPA obtained copies of clients physician report, IPP and responsible party information.

LPA reviewed documents and interviewed Staff. After review of records and staff interviews, LPA was unable to determine whether or not staff spoke inappropriate to C1.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.