Complaint Investigation Report

157200632-5-20-2025-24-AS-KHOS-DJDNZJ-20250708105426

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/13/2025 and conducted by Evaluator Shawna Doucette

COMPLAINT CONTROL NUMBER: 24-AS-20250513155322

SVS BAKERSFIELD SOUTHWEST ADULT DAY PROGRAM

Client was physically abused while in care.

Licensing Program Analyst (LPA) Shawna Doucette arrived unannounced to deliver findings complaint investigation. LPA met with Regional Directior Latisha Albritton and Program Director Dolores Sanchez.

LPA requested a copy of staff schedule for 5/9/25. LPA requested a copy of C1's admissions agreement, physician report and IPP. LPA interviewed staff. LPA obtained photos and video.

Based on interviews, records review and video, it is undetermined how C1 obtained the mark on his face.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

A copy of this report was provided to the Regional Director.