Complaint Investigation Report

157202789-9-11-2023-24-AS-MHON-CVTTUZ-20230919150310

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/01/2023 and conducted by Evaluator Malia Thao

COMPLAINT CONTROL NUMBER: 24-AS-20230901100550

Administrator (Program Director) Victoria Green

Staff mishandled a client, resulting in bruising on their arm.

On 9/11/23 at 10:27 AM, Licensing Program Analyst (LPA) Malia Thao arrived unannounced to conduct an initial 10-day complaint inspection. LPA explained reason for inspection and met with Administrator Victoria Green.

LPA conducted interviews and reviewed records. Based on interviews conducted and records reviewed, LPA did not find that staff mishandled client resulting in bruising on their arm. S1, S2, and S3 all denied any physical contact with C1 that may have caused bruising on C1's arm. C1 was not available for interview. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. The above allegation is unsubstantiated.

Exit interview conducted. A copy of this report was given to Administrator, whose signature confirms receipt of this report.