Complaint Investigation Report

157202789-6-27-2023-24-AS-MHON-CV7UY2-20230830155912

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/03/2023 and conducted by Evaluator Malia Thao

COMPLAINT CONTROL NUMBER: 24-AS-20230303162603

Latisha Albritton, Regional Director (Acting Administrator)

Staff refusing to let Authorized Representative into facility.

Staff yelled at Authorized Representative while client was present.

On 6/27/23 at 9:00 AM, Licensing Program Analyst (LPA) Malia Thao conducted a complaint inspection. LPA explained reason for inspection and was granted entry. Regional Director (Acting Administrator) Latisha Albritton (ADM) arrived a short time later.

LPA reviewed records and conducted interviews. Based on records review and interviews, LPA found that there was not sufficient evidence to show that staff refused to let authorized representative into the facility or that staff yelled at authorized representative while client was present. Therefore, the above allegations are unsubstantiated.

Exit interview conducted and a copy of this report was given to Regional Director Latisha Albritton, whose signature confirms receipt of this report.