Complaint Investigation Report

Review of records revealed that facility staff take residents out of the facility individually. It was determined that S2 transports R2 to various food trucks and restaurants for individual outings.

Consistent statements from staff revealed that staff have not yelled at residents in care and have not denied food to residents in care. LPA reviewed records and observed an updated IPP for all residents in care.

Interviews with the Administrator revealed that the facility is staffed with 2-3 staff per shift. LPA reviewed the facility schedule and confirmed that there are approximately 2-3 staff per shift.

Based on record review and interviews conducted, the allegations: Facility staff did not provide adequate food service to resident, Facility operated out of ratio, Facility staff did not follow resident's care plan, Facility staff did not safeguard resident's money, Facility staff yells at residents, Facility staff do not treat all residents with dignity, and Resident's room is malodorous are found to be UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

No deficiencies issued. Exit interview conducted. A copy of this report was discussed and provided to Administrator, Shannon Sayson, whose signature on this form confirms receipt of this document.