Complaint Investigation Report

154700027-5-29-2024-47-HC-WSCT-D5ZSLP-20240607135836

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/28/2024 and conducted by Evaluator Ruben Perez

COMPLAINT CONTROL NUMBER: 47-HC-20240228102056

Home Care Organization is not ensuring that Home Care Aides are approved and on the Home Care Home Care Aide Registry prior to caring for clients.

On 5/29/2024, Analyst Ruben Perez arrived at the business address for Home Instead. Analyst Perez introduced himself and was greeted by Lawrence Snow. Analyst explained that he was there to investigate the above complaint allegations. Analyst Perez interviewed Lawerence regarding the company’s onboarding process for caregivers including background check, registration on the Home Care Aide (HCA) Registry and training. Analyst Perez also reviewed personnel files and payroll to ensure licensing requirements are met.

Based on AGPA's observations and interviews, the AGPA concluded that there was not enough evidence to show that the organization violated any of the allegations listed above, therefore, the above allegations are found to be UNSUBSTANTIATED.

Analyst Perez concluded the visit with an exit interview and provided a copy of the report along with appeal rights.