Complaint Investigation Report

154700027-5-29-2024-47-HC-WSCT-D5ZSLN-20240607135835

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/28/2024 and conducted by Evaluator Ruben Perez

COMPLAINT CONTROL NUMBER: 47-HC-20240228102056

Home Care Organization is not ensuring that Home Care Aides have the required training prior to caring for clients.

On 5/29/2024, Analyst Ruben Perez arrived at the business address for Home Instead. Analyst Perez introduced himself and was greeted by Lawrence Snow. Analyst explained that he was there to investigate the above complaint allegations. Analyst Perez interviewed Lawerence regarding the company’s onboarding process for caregivers including background check, registration on the Home Care Aide (HCA) Registry and training. Analyst Perez also reviewed personnel files and payroll to ensure licensing requirements are met. The licensee acknowledged that training requirements were not met.

Based on Analyst’s observations and interviews, the preponderance of evidence standard has been met, therefore, the above allegations are found to be SUBSTANTIATED. Health and Safety Code, Division 2, Chapter 13, Article 7, Section 1796.43(a) is being cited on the attached LIC 9099D.

Analyst Perez concluded the visit with an exit interview and provided a copy of the HCS 9099 investigation report along with appeal rights.