Complaint Investigation Report

157206261-7-15-2022-24-AS-SMOA-CGHNFE-20220720102526

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/07/2022 and conducted by Evaluator Mai Yang

COMPLAINT CONTROL NUMBER: 24-AS-20220207085957

Staff member does not treat client with dignity and respect

Staff member does not respect resident (s) privacy

Posting on social media without residents’ consent

On 7/15/22, Licensing Program Analyst (LPA) M. Yang arrived unannounced to deliver the findings on the above allegations. LPA met with Administrator Jacqueline “Jacki” Tucker and announced the purpose of the visit.

The Department conducted interviews and reviewed records. Based on records reviewed, it was confirmed that R1 in the social media post resides at the facility. The photo was taken without the resident’s knowledge. The preponderance of evidence standard has been met, therefore the above allegations are found to be Substantiated. Per Title 22, the following deficiencies are being cited on the attached 9099D. Plan of correction was discussed. Appeal rights given. Exit interview completed.