Complaint Investigation Report

157208899-6-30-2025-24-AS-KHOS-DJKQRN-20250714122414

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/08/2025 and conducted by Evaluator Melinda Medina

COMPLAINT CONTROL NUMBER: 24-AS-20250408180554

Staff are under the influence of marijuana while providing care and supervision to clients

Staff do not provide adequate food service

Staff do not treat female clients with dignity or respect

On 6/30/2025, Licensing Program Analyst (LPA) M. Medina conducted an unannounced subsequent complaint visit to conduct additional interviews and deliver findings. LPA introduced self and stated purpose of visit and allowed entrance by direct care staff. Administrator, Vanessa Cruz contacted by telephone and arrived a short time later to conduct visit with LPA. .

LPA conducted subsequent facility tour. During the course of the investigation, facility was toured, records reviewed, and interviews conducted. This department had insufficient information regarding the allegations listed above. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove or disprove that the allegations occurred therefore the allegations are UNSUBSTANTIATED.

No deficiencies issued during this complaint visit . Exit interview conducted. A copy of this report was provided to Administrator for facility records