Complaint Investigation Report

157206769-7-7-2026-24-AS-AWAN-DVXLPP-20260713085616

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/14/2026 and conducted by Evaluator Jimmy Duarte

COMPLAINT CONTROL NUMBER: 24-AS-20260414085258

Staff are not preventing altercations between residents.

On 07/07/2026, Licensing Program Analyst (LPA) J. Duarte arrived unannounced to deliver findings. LPA introduced self, stated the purpose of the visit and met with House Manager, Wendy Gaspar.

The Department investigated the above allegation. LPA interviewed residents in care and staff. Based on interviews conducted, staff maintain close contact with residents that are one to one and attempt to prevent altercations by redirecting residents, following behavior intervention plans, and contacting appropriate agencies. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted with House Manager, Wendy Gaspar and a copy of this report was provided.