Complaint Investigation Report

157203406-4-22-2022-24-AS-SPIY-CE2N2Y-20220502100531

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/26/2022 and conducted by Evaluator Shawna Doucette

COMPLAINT CONTROL NUMBER: 24-AS-20220126153932

Client was mistreated by staff resulting in bruises

Licensing Program Analyst (LPA) Shawna Doucette contacted the facility to commence a complaint investigation and deliver findings. LPA conducted a visit and took COVID-19 pre-cautionary measures. LPA explained the purpose of the visit was to deliver findings to Administrator Jose Marquez.

LPA interviewed staff and was unable to determine whether or not the allegation happened at the facility.

Although the allegation Client was mistreated by staff resulting in bruises may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.