Complaint Investigation Report

150400536-3-25-2026-24-AS-AWAN-DTTRS3-20260506131605

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/23/2026 and conducted by Evaluator Jimmy Duarte

COMPLAINT CONTROL NUMBER: 24-AS-20260323093918

Staff keep inappropriately sending resident to the emergency department

Staff are not providing a safe environment for resident

On 03/25/2026, Licensing Program Analyst (LPA) J. Duarte arrived unannounced to commence a complaint investigation. LPA introduced self, stated the purpose of the visit and met with Administrator Rochelle Balaban.

Based on interviews and records review the resident in the complaint does not reside at this facility. This agency investigated the complaint alleging; staff keep inappropriately sending resident to the emergency department and staff are not providing a safe environment for resident, found that the complaint was UNFOUNDED, which means it could not have happened, and/or, it is without a reasonable basis; therefore, we have dismissed the complaint.

An exit interview was conducted. A copy of this report was provided to Administrator Rochelle Balaban, whose signature confirms receipt of this document.