Complaint Investigation Report

157204130-11-15-2024-24-AS-SMOA-DB2VYW-20241115155148

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/02/2024 and conducted by Evaluator Mai Yang

COMPLAINT CONTROL NUMBER: 24-AS-20241002155945

Facility staff caused bruising to resident

Facility staff handled resident in a rough manner

Facility staff are forcing residents out of bed against their will

On 11/06/24, Licensing Program Analyst (LPA) M. Yang arrived unannounced to deliver complaint findings on the above allegations. LPA stated the purpose of the visit and met with Memory Care Director Kelli Porter.

During the course of the investigation, LPA toured the facility, reviewed records, and conducted interviews. R1 confirmed bruising was not caused by staff. Residents confirmed staff assists the residents as needed. Residents confirmed that staff do not force resident out of bed against their will. Residents sleeps in until the residents are ready to get up to get ready for the day. Based on interviews which were conducted, staff alleged caused bruising to resident, staff alleged handled resident in a resident in a rough manner and forcing resident out of bed against their will, the preponderance of evidence standard has not been met, therefore the above allegations are found to be UBSTANTIATED. An exit interview was conducted. A copy of this report was provided to the Memory Care Director, whose signature on this report confirms receipt of this report.