Complaint Investigation Report

157204130-1-2-2024-24-AS-SMOA-CZDSEC-20240111124830

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/13/2023 and conducted by Evaluator Mai Yang

COMPLAINT CONTROL NUMBER: 24-AS-20231113093117

Administrator Angela Ohanian via telephone and Business Office Petra Vargas

Facility is overcharging a resident in care.

Staff terminated resident's physical therapy services without obtaining consent.

On 01/02/24, Licensing Program Analyst (LPA) M. Yang arrived unannounced to deliver findings on the above allegations. LPA introduced self, stated the purpose of the visit, and requested to meet with Administrator Angela Ohanian. LPA met with Business Office Petra Vargas. Administrator was called and unable to attend meeting. LPA delivered findings to Administrator via telephone. Administrator authorized Business Office to received and sign report.

During the course of the investigation, the Department conducted interviews and reviewed records. Based on records reviewed and interviews conducted, R1’s Admission Agreement was not completed and not signed. R1’s physical therapy was discontinued on 06/07/23 by the resident’s Home Health Agency. However, R1 does not reside at the facility. R1 is a resident who resided in a memory care facility, therefore, the above allegations are UNFOUNDED, meaning they were false, could not have happened, and/or are without reasonable basis. We have therefore dismissed the complaint. An exit interview was conducted. A copy of this report was provided to the Business Office, whose signature on this form confirms receipt of this report.