Complaint Investigation Report

157204130-8-18-2023-24-AS-SMOA-CUTV98-20230818161356

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/15/2023 and conducted by Evaluator Mai Yang

COMPLAINT CONTROL NUMBER: 24-AS-20230815132142

Staff did not keep facility free of pests resulting in residents sustaining multiple ant bites

On 08/17/23, Licensing Program Analyst (LPA) M. Yang arrived unannounced to conduct initial complaint investigation. LPA introduced self, stated the purpose of the visit, and met with Executive Director Irma Langston.

During the course of the investigation, LPA conducted tour of facility, reviewed records, and interviews were conducted. The facility have continuation monthly pest control service and weekly bedroom check for ants on regularly basis since January 2023.

Based on observation, records reviewed, and interviews which were conducted, therefore, the allegation above is founded to be UNFOUNDED. We have therefore dismissed the complaint. An exit interview was conducted, and a copy of this report was provided to Executive Director, whose signature confirm receipt of this report.