Complaint Investigation Report

157204131-8-6-2025-24-AS-SMOA-DKKKEK-20250815075027

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/06/2025 and conducted by Evaluator Mai Yang

COMPLAINT CONTROL NUMBER: 24-AS-20250606095355

RIVERSTONE TERRACE SENIOR LIVING MEMORY CARE

Staff did not properly supervise resident, resulting in resident sustaining a fracture

Staff do not assist resident with personal care

Staff do not ensure that residents' dietary needs are met

On 08/06/25 Licensing Program Analyst (LPA) M. Yang arrived unannounced to deliver complaint findings.

LPA introduced self, stated the purpose of the visit, and met with Administrator Douglas Rice.

During the course of the investigation, the Department conducted interviews, records were reviewed and toured the facility. Water and food are provided for R1. Staff assist in feeding R1 during mealtimes. Adequate staffing was observed and provided at the facility providing care for residents.

Based on interviews conducted, records reviewed and observation, the preponderance of evidence standard has not been met, therefore the above allegations are found to be UNSUBSTANTIATED. An exit interview was conducted, and a copy of this report was provided to the caregiver, whose signature confirms received of this report.