Complaint Investigation Report

157204131-5-3-2024-24-AS-SMOA-D59LMB-20240514085228

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/23/2024 and conducted by Evaluator Mai Yang

COMPLAINT CONTROL NUMBER: 24-AS-20240423162001

PACIFICA SENIOR LIVING BAKERSFIELD MEMORY CARE

Administrator Angela Ohanian and Memory Care Director Kelly Porter

Staff are not following proper food safety procedures.

On 05/03/24, Licensing Program Analyst (LPA) M. Yang arrived unannounced to deliver findings on the

above allegations. LPA introduced self, stated the purpose of the visit, and met with Administrator Angela Ohanian and Memory Care Director Kelly Porter.

During the course of the investigation, LPA conducted interviews, reviewed records, and tour the facility. Residents’ bedroom doors have lock doorknob. Residents are able to exit bedroom when doorknob is lock. Food was observed transferred in portable food warmer and properly stored. Facility kitchen stove is observed disrepair. Records were reviewed and verified that repaired has been in progress.

Based on the observation, records reviewed, and interviews conducted, the preponderance of evidence standard has not been met, therefore the above allegations are found to be UNSUBSTANTIATED. An exit interview was conducted, and a copy of this report was provided to the Administrator, whose signature confirms received of this report.