Complaint Investigation Report

157204131-5-3-2024-24-AS-SMOA-D59LN2-20240514085339

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/24/2024 and conducted by Evaluator Mai Yang

COMPLAINT CONTROL NUMBER: 24-AS-20240424144836

PACIFICA SENIOR LIVING BAKERSFIELD MEMORY CARE

Resident sustained fracture while in care.

On 05/03/24, Licensing Program Analyst (LPA) M. Yang arrived unannounced to deliver findings on the above allegation. LPA introduced self, stated the purpose of the visit, and met with Kelly Porter, Memory Care Director.

During the course of the investigation, interview was conducted, and records were reviewed. An internal report dated 01/21/24 indicates that “no new fractures happened” following a visit to the ER.

Based on records reviewed and interview conducted, the preponderance of evidence standard has not been met, therefore the above allegation is found to be UNSUBSTANTIATED. An exit interview was conducted, and a copy of this report was provided to the Memory Care Director, whose signature confirms received of this report.