Complaint Investigation Report

157209136-3-25-2026-24-AS-AWAN-DTTRRQ-20260506131528

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/16/2026 and conducted by Evaluator Jimmy Duarte

COMPLAINT CONTROL NUMBER: 24-AS-20260316121350

Staff did not provide adequate care and supervision resulting in resident losing weight

Staff did not meet resident’s dental care needs

Staff did not safeguard resident's personal belongings

Resident sustained multiple bruises due to staff neglect or physical abuse

On 03/25/2026, Licensing Program Analyst (LPA) J. Duarte arrived unannounced to commence a complaint investigation. LPA introduced self, stated the purpose of the visit and met with Administrator Beatriz Ponce.

The Department conducted interviews and reviewed records. Based on the interviews conducted, observations, and records reviewed, the facility provides care and supervision to R1, R1 is taken to doctor appointments by POA or staff transport R1 to appointments, the items listed on R1's personal property and valuables were observed in R1's room, and LPA did not observe any bruises on R1. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

An exit interview was conducted. A copy of this report was provided to Administrator Beatriz Ponce, whose signature confirms receipt of this document.