Complaint Investigation Report

157209136-3-27-2026-24-AS-SMOA-DTCSPX-20260421140351

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/21/2026 and conducted by Evaluator Kamaldeep Kaur

COMPLAINT CONTROL NUMBER: 24-AS-20260121095216

Resident lost weight due to a lack of care and supervision

Licensing Program Analyst (LPA) K. Kaur arrived at the facility for a subsequent visit. LPA was allowed entry by staff. LPA met with Administrator Beatriz Ponce and explained the purpose of the visit and reviewed the elements of the allegations. LPA delivered the following complaint investigation findings.

The Department investigated the allegations listed above. Based on interviews conducted and records reviewed, the resident (R1) is being prompted for meals. Residents are taken to dining area; and/if residents miss a meal due to nap; residents’ plate is saved. The facility also has an open menu available at all times to order food outside of meals and snacks. Based on staff interviews, residents’ needs and service plan is being followed.

Based on observation and interviews of staff and residents, the above allegations are UNSUBSTANTIATED.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur, therefore these allegations are unsubstantiated.