Complaint Investigation Report

157209136-10-30-2025-24-AS-AWAN-DPVRXN-20251231122501

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/04/2025 and conducted by Evaluator Brianna Miranda

COMPLAINT CONTROL NUMBER: 24-AS-20251004150959

Staff is rejecting care services for resident.

On 10/30/2025 Licensing Program Analysts (LPA) B. Miranda conducted an unannounced complaint visit and was granted entry. LPA met with Administrator Beatriz Ponce. LPA explained the purpose of the visit.

LPA conducted interviews and reviewed records regarding the allegations listed above. R1 is not conserved and is able to make their own choices. LPA observed R1 at the facility.

Administrator stated R1 was being rehabilitated at Visalia Post Acute and returned to the Redwood Senior Living facility on 10/29/2025. Administrator stated the social worker from Visalia Post Acute contacted the facility to inform R1 wanted to return to facility and had completed their rehabilitation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation are UNSUBSTANTIATED.

Exit interview was conducted and a copy of this report LIC9099 was provided to Administrator.