Complaint Investigation Report

157209136-4-29-2024-24-AS-SPIY-D4TQMS-20240430121800

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/05/2024 and conducted by Evaluator Lissett Padgett

COMPLAINT CONTROL NUMBER: 24-AS-20240305201709

Staff is disclosing personal information about a resident.

Licensing Program Analyst (LPA) Lissett Padgett conducted the subsequent complaint investigation visit to the facility. During the course of this complaint investigation LPA interviewed staff on duty and reviewed facility records. It was determined based on the interviews and records review and this LPA's observations, that the above allegation is SUBSTANTIATED. Staff were using personal communication devices to communicate resident medical information, which included pictures and text. Based on LPAs observations, interviews conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division & Chapter number), are being cited on the attached LIC 9099D.”)