Complaint Investigation Report

157209136-7-19-2023-24-AS-SMOA-CU3LHP-20230725084642

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/14/2023 and conducted by Evaluator Kamaldeep Kaur

COMPLAINT CONTROL NUMBER: 24-AS-20230414115426

Staff is not assisting residents with their care needs.

Staff is rude to residents and doesn't treat them with respect.

Licensing Program Analyst (LPA) K. Kaur arrived at the facility for a subsequent visit and conducted interviews and reviewed records. LPA met with Administrator Beatriz Ponce and explained the purpose of the visit and reviewed the elements of the allegations. LPA delivered the following complaint investigation findings.

The Department investigated the allegations listed above. Administrator and staff were interviewed and did not witness any incident that would indicate staff was not assisting resident with care needs or staff was rude to resident and did not treat resident with respect. Based on interviews conducted with resident; incidents did occur but were not reported to management.

Based on observation and interview of staff and residents, the above allegations are UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur, therefore these allegations are unsubstantiated.