Complaint Investigation Report

157209417-6-26-2026-24-AS-AWAN-DVRTU8-20260707150153

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/03/2026 and conducted by Evaluator Jimmy Duarte

COMPLAINT CONTROL NUMBER: 24-AS-20260403081500

Staff do not ensure resident is allowed to leave the facility for personal activities.

Staff does not ensure resident is treated with dignity and respect in their personal relationships in the facility.

Staff do not ensure resident is dispensed medications as prescribed.

On 06/26/2026, Licensing Program Analyst (LPA) J. Duarte met with Administrator Crystianna Robinson to deliver findings for the above allegations.

The Department conducted interviews and reviewed records. Based on the interviews conducted and records reviewed, the allegations are unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegations are Unsubstantiated.

An exit interview was conducted. A copy of this report was discussed and provided to Administrator, Cystianna Robinson, whose signature on this form confirms receipt of this document.