Complaint Investigation Report

157209417-6-26-2026-24-AS-AWAN-DVRTU7-20260707150153

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/03/2026 and conducted by Evaluator Jimmy Duarte

COMPLAINT CONTROL NUMBER: 24-AS-20260403081500

Staff do not ensure resident is offered a well balanced variety of food choices.

On 06/26/2026, Licensing Program Analyst (LPA) J. Duarte arrived unannounced to deliver findings on the above allegation. LPA introduced self, stated the purpose of the visit and met with Administrator Crystianna Robinson.

During the course of this investigation, LPA conducted a facility tour, reviewed records, and interviewed staff. Based on interviews and records, the facility did not have a nutritional menu for residents in care. The preponderance of evidence standard has been met; therefore, the allegation is SUBSTANTIATED.

A deficiency was cited on 05/08/2026 in complaint control number 24-AS-20260219094132, in accordance to California Code of Regulations, Title 22, Division 6, chapter 8, and a plan of correction was developed and the facility and the facility hired a nutritionist.

A copy of this report and appeal rights were discussed and provided to Administrator Crystianna Robinson, whose signature on this form confirms receipt of this document.