Complaint Investigation Report

157209417-6-2-2026-24-AS-AWAN-DV5V6U-20260617161006

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/27/2026 and conducted by Evaluator Jimmy Duarte

COMPLAINT CONTROL NUMBER: 24-AS-20260327004403

Staff are not serving nutritional meals to residents in care.

On 06/02/2026, Licensing Program Analyst (LPA) J. Duarte arrived unannounced to deliver findings on the above allegation. LPA introduced self, stated the purpose of the visit and met with Administrator Crystianna Robinson.

During the course of this investigation, LPA conducted a facility tour, reviewed records, and interviewed staff. Based on interviews and records, the facility did not have a nutritional menu for residents in care. The preponderance of evidence standard has been met; therefore, the allegation is SUBSTANTIATED.

A deficiency was cited on 05/08/2026, in complaint control number 24-AS-20260219094132, in accordance to California Code of Regulations, Title 22, Division 6, chapter 8, and a plan of correction was developed.

An exit interview was conducted and a copy of this report was provided to Administrator Crystianna Robinson, whose signature on this form confirms receipt of this document.