Complaint Investigation Report

157209417-6-2-2026-24-AS-AWAN-DV5V6V-20260617161006

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/27/2026 and conducted by Evaluator Jimmy Duarte

COMPLAINT CONTROL NUMBER: 24-AS-20260327004403

Staff are not allowing a resident to see a physician.

Staff are coercing a resident to sell their personal belongings.

On 06/02/2026, Licensing Program Analyst (LPA) J. Duarte arrived unannounced to deliver findings on the above allegations. LPA introduced self, stated the purpose of the visit and requested to meet with Administrator Crystianna Robinson.

The Department investigated the above allegations. Interviews with staff revealed that the facility contracts with a doctor; however, if requested, residents may see their own physician. In addition, LPA conducted interviews and was unable to be determined if the facility is coercing residents to sell their personal belongings.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted with Administrator Crystianna Robinson, whose signature on this form confirms receipt of this document.